ChucrhAudioSupply.com went many years without a shopping cart checkout system but we eventually implemented it for the intended use of those customers sure of what they are ordering. We still encourage phone orders to make sure you are getting exactly what you want, to offer more customizations and to apply church & school discounts where applicable.
The cart is currently only for continental US orders.
We also have a fax order form you can print and fax.
A simple email is a great way to get your questions answered and your quotes submitted. Email us here!
SHIPPING & HANDLING COSTS for cables (in continental US)
We will ship international and the above rates do not apply. International customers are required to pay any duty and customs fees. If these go unpaid we will have to charge your credit card for them along with any penalties and a $15 service fee.
SHIPPING TIME FRAMES
Though the listed items without extra's are considered "stock" items, almost every item is custom made per order. Production usually runs 2-4 days.
Bulk cable and connectors usually can be cut and shipped within 24 hours. If you have a need by date we have two options.
1. We can expedite ship your order when complete, but cable is heavy and expensive. Plates and connectors can be more reasonably expedited.
2. We can ask the shop for a rush date which they may or may not be able to meet. If the shop can guarantee a rush ship date there will be a fee stating at $10.
RETURNS & WARRANTIES
Almost all products are in essence custom so it is a general policy to have a restocking fee of 10 to 15% for returns. Depending on the resellable history of a return or your need to reorder a different item there may be circumstances where no restock is assessed. Customers are responsible for all shipping costs associated with returns. If an order was shipped in error we will pay for a call tag to pick up the return and no restock fee will be applied.
Highly customized snakes, recessed boxes, wall plates, custom labled cables and metal shop jobs are not returnable.
Most listed cables without extra's have a limited lifetime warranty against defects. This means if the cable fails without excessive abuse the cable will be repaired or replaced at no cost
Any custom non standard list cable or wiring job has a 1 year warranty.
PRIVACY & SECURITY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. All promotional emails will have an opt-out option should you wish to discontinue receiving them.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Remember that any information sent via email or email form is not secure to the above standards.